Terms & Conditions

1. Acceptance of the Terms

By using Casoola Casino online platform, you agree to be bound by these Terms and Conditions (the "Agreement"). If you do not wish to be bound by the Agreement, please do not use our services.

2. Eligibility Requirements

To open an account with us, you must meet our eligibility requirements:

• You must be at least 18 years old.
• You must provide valid personal and payment information.
• Your country of residence or nationality may limit your access to certain games or promotions; please check our terms for specific restrictions.

3. Geographic Restrictions

We operate in compliance with applicable laws and regulations. We reserve the right to refuse access to users from jurisdictions where such activity is prohibited. If you attempt to use our services while resident outside a permissible jurisdiction, we will not be liable for any losses or consequences resulting from your actions.

4. Account Registration Rules

To open an account with us:

• Visit our website and click on the "Join Now" button.
• Complete the registration form in full and truthfully provide all required information.
• You must register only one (1) account per user; multi-accounting will be considered prohibited activity.

5. One-Account-Per-User Policies

Only individual, human users are permitted to open an account with us. We do not permit shared accounts between individuals or entities. Any evidence of multiple accounts held by the same user will result in suspension of all affected accounts and potential termination of your account.

6. Identity Verification and KYC

We reserve the right to require you to verify your identity at any time using valid government-issued documents, proof of address, or other verification methods deemed necessary for compliance with applicable laws and regulations. Failure to provide requested documentation will result in suspension of your account until this information is provided.

7. Account Accuracy Obligations

It is your responsibility to maintain accurate and up-to-date personal information on our platform. You are solely responsible for informing us of any changes to this data, including but not limited to name, address, or contact details.

8. Account Security Responsibilities

You agree:

• To use unique login credentials for each account.
• To keep your username and password confidential; we will never ask you to reveal them over email or by phone call (see 10. Contact or Support Guidance).
• Not to share, lend, sell or otherwise allow others access to our platform using any means.

9. Login Credentials and Password Protection

Your login credentials are strictly personal and confidential data that must not be shared with anyone else. In the event of unauthorized access due to your account being compromised in whole or part (password guessing software included), you agree to notify us immediately by contacting customer support through our help centre or direct email.

10. Restricted Behaviour and Prohibited Activities

The following behavior is strictly prohibited:

• Multi-accounting
• Sharing, lending, selling or allowing others access using your login details.
• Bribes for staff.Any evidence of these activities will result in the suspension or termination of all affected accounts and potential account closure.

11. Bonus and Promotion Rules

• Our bonuses are non-redeemable cash or credit (e.g., free spins).
• Any bonus must be wagered to 30x your initial deposit amount before you can withdraw winnings related thereto.
• Some promotions, including but not limited to Welcome Offers have a different requirements of minimum withdrawal and cannot be withdrawn by using their promotion in live casino.

12. Wagering and Gameplay Conditions

To operate fairly, we must enforce our terms and rules on game play for all registered users.

• To prevent "bonus abuse", the use of promotional balances or free spins is limited to non-existent winnings from them.
• Please ensure that you read Terms & conditions prior using bonus money.

• You agree not to bet using stolen funds.

13. Bonus Abuse Prevention

To safeguard against exploitation, we may suspend any account suspected of engaging in "bonus abuse" behavior at our sole discretion; penalties will be administered as necessary, and further actions taken (if needed).

14. Deposits and Withdrawals

If applicable:

• You agree that deposits can only be made using authorized payment processors for your chosen method.
• Withdrawals can not be requested by the methods used to fund a deposit via bank transfer except in exceptional situations.

15. Verification Before Withdrawals

In some cases, we may require additional documentation from you before processing withdrawals; these checks are implemented as part of our commitment to anti-money laundering and terrorist financing prevention efforts under applicable laws and regulations.

16. Processing and Review Procedures

All requests will be reviewed manually or automatically for compliance with terms in due course based on timing availability by a team member trained to this extent on the platform.

17. Responsible Gambling Expectations

We encourage all users to gamble responsibly; if you need help managing your spending habits, we provide links to problem gambling resources like GambleAware.org.

18. Self-Exclusion and Account Restrictions

• If requested through our system settings or email to us at a support address  for the account holder in question – please note that this can take up to 5 days before taking effect upon further review by management of all options.If you exclude yourself voluntarily, any monies available will not be paid out.

19. Game Fairness and RNG Systems

All games on our platform are fair, using independently tested Random Number Generators (RNGs).

20. Technical Interruptions or Voided Gameplay

Occasionally due to server overload, the website might become unavailable for a short period of time; any game round which begins before the failure prevents the player from being able to continue in such circumstances will be nullified and re-allocated accordingly.

21. Suspension or Closure of Accounts

We may terminate your account at our sole discretion if:

• You breach these terms.
• Your actions are deemed suspicious for purposes related to fraud prevention or gaming law regulation enforcement efforts as defined under applicable acts.Suspension is possible upon first notice during this time you will be informed either before such a decision happens.

22. Intellectual Property and Platform Ownership

All content, designs, logos, trade marks (TM) copyrights and any other intellectual property on our website are owned exclusively by Casoola Casino Ltd or its affiliates unless explicitly noted otherwise in writing between them through separate agreements held with the Company prior to posting online these assets.

23. Limitation of Liability

To extent permitted under applicable laws, we disclaim all liability for:

• Direct or indirect damage.
• Indirect or consequential loss arising from use, non-use and breach(es) of terms contained on this webpage at any stage after date last reviewed upwards towards users by respective companies acting alone together respectively both in whole entirety over whom full control existed prior action occurring upon happening following their active engagement with aforementioned service.

24. Modification of Terms

Casoola Casino reserves the right to modify these Terms and Conditions as needed; such amendments are effective from the date of publication on our website or notice via email if applicable. It's essential that you familiarise yourself regularly for any changes due becoming legally binding automatically after being published by company in accordance above outlined.